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368 Views 6 Replies Latest reply: May 9, 2012 11:58 AM by handsolo RSS
handsolo Just Startin'
handsolo
17 posts since
Feb 5, 2008
Currently Being Moderated

Apr 23, 2012 5:25 PM

missing JTV allen wrench set

okay, i picked up a used JTV-69 at Musicians Friend and everything was there except for the hex wrench set. this would not be

a big deal if the wrenches used for the 2 screws at the front of the bridge, and the tremolo bar housing weren't sizes i have in

my  pretty big metric and SAE kits. " MF " told me to contact Line 6.

 

was ON HOLD today with Line 6 Support (818-575-3600) for over 35 minutes without ever talking to a human.  i also filled out

a Support Ticket here, but not sure what the response time is.

 

any idea of a quick way to get the 6 wrench kit that comes with the guitar?  in the meantime, i can't adjust the bridge or the whammy

bar.

 

i don't mind paying for it...just need it.

 

thank you.

  • fr0sty Just Startin'
    fr0sty
    26 posts since
    Jan 29, 2007
    Currently Being Moderated
    Apr 24, 2012 5:03 PM (in response to handsolo)
    Re: missing JTV allen wrench set

    If you don't mind paying, I would just go to the local hardware store and pick up a set.

    • handsolo Just Startin'
      handsolo
      17 posts since
      Feb 5, 2008
      Currently Being Moderated
      Apr 24, 2012 5:14 PM (in response to fr0sty)
      Re: missing JTV allen wrench set

      i wish it was as simple as that. as mentioned in the original post, i have a good sized SAE and metric set, neither of which have the correct sizes.

      none of the hardware stores here sell individual wrenches, just sets like i already have.

       

      it would help to actually know what the 6 exact wrench sizes are for the JTV-69.

       

      yeah, i don't mind paying, but it's ridiculous  to shell out  30.00+  for a set when i just need one  wrench .

      • zeddd Just Startin'
        zeddd
        385 posts since
        May 12, 2006
        Currently Being Moderated
        Apr 24, 2012 6:17 PM (in response to handsolo)
        Re: missing JTV allen wrench set

        Always try the Dollar Store first. Things are much cheaper there than at the hardware store. I've bought a sizable set of allen wrenches for about $1.50.

        • handsolo Just Startin'
          handsolo
          17 posts since
          Feb 5, 2008
          Currently Being Moderated
          May 9, 2012 11:41 AM (in response to zeddd)
          Re: missing JTV allen wrench set

          a couple of weeks passed and i never heard anything from Line 6 about the hex wrench set for the JTV-69, and then it showed up in my mailbox..

          thanks!   in the meantime, i did a little research ...this may be useful if you're missing one or all wrenches...

           

           

          1 - 1.5mm hex   tremolo bar shaft adjustment

          1 - 4mm hex      truss rod adjustment

          1 - 5/64" hex      end of bridge, to adjust intonation of six screws

          1 - 7/64" hex      front of bridge, to adjust height of two screws

          1 - 3/32" hex     ?

          1-  0.050" hex    to adjust  12 individual bridge saddles

           

          i think the guitar originally came with 6 wrenches..not sure what the mystery 3/32" wrench is for....

          • zeddd Just Startin'
            zeddd
            385 posts since
            May 12, 2006
            Currently Being Moderated
            May 9, 2012 11:53 AM (in response to handsolo)
            Re: missing JTV allen wrench set

            handsolo wrote:

             

            1 - 1.5mm hex   tremolo bar shaft adjustment

            1 - 4mm hex      truss rod adjustment

            1 - 5/64" hex      end of bridge, to adjust intonation of six screws

            1 - 7/64" hex      front of bridge, to adjust height of two screws

            1 - 3/32" hex     ?

            1-  0.050" hex    to adjust  12 individual bridge saddles

             

            i think the guitar originally came with 6 wrenches..not sure what the mystery 3/32" wrench is for....

            Did you happen to find any of these in the dollar store wrench sets?

             

            Congrats on getting the wrench. While Line 6 are to be commended for sending it promptly, it again underlines their inability to communicate with their customers. What is the point of leaving you to think that they are not paying attention to you for a couple of weeks when all they needed to do was fire off a quick e-mail of acknowledgement so that you could have spent those 2 weeks feeling good about their customer service? Line 6 really needs to shape up in this regards. Their constant silence on everything is really rather unforgiveable... even though they actually did the right thing in sending you the wrench.

            • handsolo Just Startin'
              handsolo
              17 posts since
              Feb 5, 2008
              Currently Being Moderated
              May 9, 2012 11:58 AM (in response to zeddd)
              Re: missing JTV allen wrench set

              i ended up going to 3 different small hardware stores to find all the wrenches that i needed, except for the .050 wrench (bridge saddles) . i had

              one from another guitar.

               

              yes, it would have been nice to be acknowledged after i  originally opened a support ticket. 

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