Community: Message List

Re: Mac OS X 10.8 Mountain Lion Audio Problems

support@line6.com — Thu, 07 Mar 2013 23:02:04 GMT

Sorry you are having trouble, but it sounds like you were able to find how to install the previous driver. If you can, please try the latest 7.2.4 driver once again and let us know through a direct customer support ticket at the following link as we provide tech support through that channel now:

http://line6.com/support/tickets/add.html

Regards,

Line6Hugo

Re: Studio GX driver problem.

support@line6.com — Thu, 17 Jan 2013 17:25:15 GMT

Hello,

We have just released our latest Mac driver v7.2.1 for Mac OS X to fix the problem where USB Devices become unresponsive after using POD Farm, recording/playback in a DAW, or using other audio programs.

This driver also includes changes which may improve the noise or distortion issues some OS X 10.8 customers have experienced.

Please use Line 6 Monkeyn to update or download the driver directly from our website:

http://line6.com/software/index.html

If you continue to have problems with audio using our latest 7.2.1 driver for Mac OS X, please submit a support ticket:

http://line6.com/support/tickets/add.html

Regards,

Line6Hugo

Re: Ux2 crackling artefacts with mountain lion

support@line6.com — Thu, 17 Jan 2013 17:25:02 GMT

Hello,

This driver also includes changes which may improve the noise or distortion issues some OS X 10.8 customers have experienced.

Please use Line 6 Monkeyn to update or download the driver directly from our website:

http://line6.com/software/index.html

If you continue to have problems with audio using our latest 7.2.1 driver for Mac OS X, please submit a support ticket:

http://line6.com/support/tickets/add.html

Regards,

Line6Hugo

Re: Mountain Lion

support@line6.com — Thu, 17 Jan 2013 17:24:37 GMT

Hello,

This driver also includes changes which may improve the noise or distortion issues some OS X 10.8 customers have experienced.

Please use Line 6 Monkeyn to update or download the driver directly from our website:

http://line6.com/software/index.html

If you continue to have problems with audio using our latest 7.2.1 driver for Mac OS X, please submit a support ticket:

http://line6.com/support/tickets/add.html

Regards,

Line6Hugo

Re: Toneport UX2 Not Working On Mac OS X Mountain Lion

support@line6.com — Thu, 17 Jan 2013 17:00:21 GMT

Hello,

This driver also includes changes which may improve the noise or distortion issues some OS X 10.8 customers have experienced.

Please use Line 6 Monkeyn to update or download the driver directly from our website:

http://line6.com/software/index.html

If you continue to have problems with audio using our latest 7.2.1 driver for Mac OS X, please submit a support ticket:

http://line6.com/support/tickets/add.html

Regards,

Line6Hugo

Re: No response from Trouble Ticket (Is Line 6 support always this slow?)

support@line6.com — Wed, 28 Nov 2012 23:09:03 GMT

Hello,

Sorry for the delay. As silverhead noted, with our support department being closed for a couple of days last week, we came back from the Thanksgiving holiday with more support inquries than normal. We are working through them and will get to your request in a timely manner.

Regards,

Line6Hugo

Re: No support for JTV 1.9 with OS X 10.5.8 ???

support@line6.com — Fri, 16 Nov 2012 00:19:00 GMT

cenkosy,

Can you give it a try once more? We made a change on the back end and want to see if it works for you now.

Regards,

Line6Hugo

Re: Bug on HD 500 edit sfw and JTV

support@line6.com — Thu, 08 Nov 2012 19:46:00 GMT

Hello,

This should not happen if you are using the necessary JTV 1.90 fw version, latest edit version and the latest POD HD500 fw version. They are required in order for all of the software versions to be compatible with each other.

Regards,

Line6Hugo

Re: RE: Pod farm Platinum 2.5 (ILOK VERSION) Crashes In logic When Running 2 Or More Instances Of The Plug-in.

support@line6.com — Wed, 24 Oct 2012 21:01:43 GMT

Hello pushbuttonstudio,

This logic crash is a different issue than the disappearing plug-ins you are experiencing. We are currently investigating the disappearing plug-ins crach within Logic.

Regards,

Line6Hugo

Re: Problems with the Forum software?

support@line6.com — Fri, 28 Sep 2012 21:11:39 GMT

Hello,

I saw your support ticket about this and am posting to test.

There was a problem ealier in the week with posting, but it seems like we can post now.

If you have futher problems with posting to the forums, or if you have any further support issues with our products, please send us a support ticket at the following link:

http://line6.com/support/tickets/

Regards,

Line6Hugo